Part 1The Confidentiality LandscapeKey Achievements in 2010

Our very own Workplace has grown nowadays and you can we’ve been fortunate to take some excessively talented and you can extremely educated someone subscribe all of us.

It yearly statement is a chance to bring everyone in the Place of work my serious really love for everyone the a great work, that has a very difference at the time-to-go out existence of individuals nationwide.

Within the middle-2010, the Secretary Administrator having PIPEDA, Elizabeth Denham, are appointed Information and you may Privacy Commissioner having United kingdom Columbia. As we skip their one another towards an expert and personal top inside the Ottawa, our company is happier there are a new good spouse in the Uk Columbia in addition to possibility to keep collaborating on products out of mutual notice.

Down seriously to that conference, Secretary Administrator Chantal Bernier’s commitments was in fact offered and you may this woman is now guilty of both the Confidentiality Act Canada’s federal social market privacy laws and regulations and you will PIPEDA. I’m thankful to help you their own when planning on taking towards such as for instance a large issue and wish to in public show my deep gratitude to have their unique unfailing commitment and you may exceptional leadership of working.

You’ll encounter new and ongoing confidentiality issues for our very own cluster playing to each other along side next 36 months. We still have many challenges before you, most notably, boosting services to Canadians who get in touch with all of our Office to have help.

Protecting privacy inside rapidly converting landscape requires nimble and creative responses. This is what we shall still try to send on the account of the many Canadians.

Office of Privacy Commissioner regarding Canada this current year

Note: Until otherwise given, these statistics have points beneath the Confidentiality Work, which can be revealed within the a different sort of yearly report.

Social Questions

Canadians phoned otherwise had written to our Workplace more than nine,2 hundred minutes during 2010. Approximately half of those calls and you can letters with it an issue associated to help you confidentiality situations in the private business covered by PIPEDA. Most other issues associated with this new Privacy Act, and that pertains to new government public business, otherwise involved a different legislation or products maybe not personal to help you sometimes of the fresh Serves i demand.

Social Complaints

Mostly down seriously to our very own reinforced services to answer situations quicker at the front, exactly how many certified problems joined with this Workplace decrease rather.

I received 108 early quality issues and you may 99 official analysis grievances regarding the personal markets, to own all in all, 207 complaints. That compares which have 231 useful content official problems received during 2009.

Due to the fact described inside section 4, the audience is most successful within our operate to help individuals and you may communities try to handle facts before it feel certified grievances.

Specifically, i’ve depending a proper very early solution processes, which includes quickly become an important product to own dealing with points in the a fast fashion. Oftentimes, a problem who have chosen to take days to answer from the official grievance research process happens to be ended in a matter of days.

Ailment Analysis

On line activities proceeded to try out a major reason for our investigation work. This season, we worked tirelessly on privacy affairs pertaining to major online people such as for instance as the Facebook and Bing. I plus investigated the favorite online dating service, eHarmony.

There is made online activities another type of desire of year’s annual declaration. Information of our grievance assessment amongst the internet come inside the section 2.

Societal Awareness

Brand new Administrator, Secretary Commissioners or other officials from our Workplace produced 150 speeches and you will presentations, many into individual-business privacy things, during the course of 2010.

We had been as well as questioned to incorporate opinion to possess all those mass media tales many of them associated with confidentiality issues cropping upwards from the internet.